Name of business
Tel: +44(0)7768 511203
This website is operated by csm-mediation.uk ("csm-mediation (we, our, us)") a trading style whose address is at 61 Charlotte Street, St Pauls Square, Birmingham, B31 PX csm-mediation maintains this website (“our website”) for our customers ("you").
2. Information csm-mediation Collects
2.1 Cookies and Tracking Pixels
What are cookies?
Cookies are small text files stored on your computer when you visit some web sites.
Cookies are commonly used on the internet and do not harm your computer system.
csm-mediation’s website might use 'cookies' to gather information about your visit to our website. We would use this electronically stored information to monitor and analyse how our website is used. We would not store any personal information, such as name, address or payment details, which could identify you in any cookies we might create.
We’re giving you this information to make sure we’re open and clear about your privacy when using our website.
Your computer, tablet or mobile phone will need to be able to accept cookies, if csm-mediation can only provide you with certain features of our website by using them.
If you'd prefer to restrict, block or delete cookies, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
Please be aware that if you block all cookies, our website (and many others you visit) may cease to work for you.
Here's a list of the main types cookies csm-mediation might use, and what we use them for;
Session cookies (sometimes called phpsessid)
This type of cookie allows web servers to respond to your actions on a website,
such as moving through online forms or browsing the website. A website wouldn't work for you without it.
Analytics cookies (sometimes called utma, utmz)
These cookies enable the function of Google Analytics or other analytics software. This software helps us take and analyse collective visitor information such as browser usage, new visitor numbers and response to marketing activity. That information is not held at individual visitor level and helps us to improve our website and your experience, and to ensure my marketing campaigns are relevant.
Third party referral cookies (sometimes called drt)
These cookies are set by third party companies which refer you to our website or advertise our products. We do not control the setting of these cookies.
These cookies help us recognise you when you return to my website. For example, your language preferences.
Social Media Cookies
For websites used by many individuals, there may be the opportunity to 'share' content with friends through social networks – such as Facebook and Twitter. You may be sent cookies from these websites. We do not control the setting of these cookies, so you should check the third party websites for more information about their cookies and how to manage them.
2.2 Data Retention of Personal Information
If you decide to apply on-line for information about our service or a quote offered by csm-mediation, you may be asked to provide personal contact details (such as name, postal address, telephone numbers and email addresses).
You authorise csm-mediation to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through us, our partners, successors (including the purchaser of the whole or part of csm-mediation’s business), associates, sub-contractors or other third parties (together our ‘Partner Companies’).
If you leave your information with us through our website then we may collect and keep that information and if you send us personal correspondence such as emails or letters then we may collect this information.
You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details.
We remove most information provided to us as soon as the service is ceased. We store logs of outbound and inbound email for up to 24 months. We may continue to store limited personal information for up to 6 years for accounts, record keeping and administrative purposes.
Your contact information may also be used to send you (by post, phone, e-mail or other electronic or digital methods) information on other products and services provided by us.
If you do not wish to receive promotional or marketing information from csm-mediation or you can contact us by writing to:
The Data Protection Unit
61 Charlotte Street
St Pauls Square
Alternatively, click on unsubscribe to opt-out electronically
2.4 Modification of and Access to Data
You can change and modify any information about you that we hold by contacting us at the e-mail or postal addresses noted in paragraph 2.3 above.
Copies of all information we hold about you can be obtained by contacting us and requesting it. You will not be charged for your request.
csm-mediation endeavours to employ up to date technology to protect against the loss, misuse or alteration of information under our control. Please note that the internet and e-mails are not 100% secure. We advise that you take this into account before e-mailing personal and confidential information to us. If you send information by e-mail to us, you are doing so at your own risk.
4. External Links
csm-mediation does not accept any responsibility for the content or privacy practices of any website to which a hypertext link from our website exists. The links are provided "as is" with no warranty, express or implied for the information provided within them.
We may make changes to this Policy from time to time and any changes will be posted on this page and where appropriate notified to you.
If you have any queries about this website we can be contacted by:
7. Finding Out More
To find out more about your rights under the Data Protection Act, visit the Information Commissioner’s (ICO) website https://ico.org.uk or read the ICO guidance to data regulations on-line at https://ico.org.uk/for-organisation/guide-to-the-general-data-protection-regulation-gdpr/